We aim to deliver Ex-stock Items within 2-5 working days for delivery in Ireland from the date in the despatch confirmation. Nonstock delivery times will depend on our supplier delivery dates and conditions, which may be out of our control.
To confirm non-stock delivery dates, please contact us by email at support@starketools.ie with your order number to hand. We will advise you of the present position and endeavour to ensure you receive the products as soon as reasonably possible. Be advised that if you are trading with us as a customer, we have a statutory obligation to deliver Products to you within a maximum period of 30 days of the date of the Order Acknowledgement, after which you have the right to cancel the order and receive a full refund of the purchase price.
The quantity of any Products as recorded by us on dispatch from our premises shall be conclusive evidence of the quantity received by you on delivery unless conclusive evidence to the contrary can be provided by you.
For the avoidance of doubt, any signature given to our delivery agent by any person other than you at the delivery address confirming receipt of the Products shall not be deemed conclusive proof of non-delivery.

We accept credit card payments from MasterCard & Visa and debit card payments from Laser & Visa Debit. If you are shopping from outside of the eurozone, your credit card company will convert the transaction to your own currency.

Credit Card Payments are directed to Stripe, our Secure Payment Gateway Providers. Here your card information is processed in the highest security environment. Your card details are not retained by this company or on any server.

HG Starke trading as www.starke-tools.ie does not disclose our buyer’s information to third parties under any circumstances.

All goods supplied are covered by the standard manufacturer’s warranty. If an item is faulty, please return it to us with a covering letter. We will then arrange to either credit you or replace the goods, whichever you prefer. None of the above affects your statutory rights.

Please notify us immediately if any incorrectly supplied goods have been sent to you. It is your responsibility to inform us at www.starke-tools.ie within 7 days of delivery if any item has been incorrectly supplied. We will then correct any error at no expense to the customer.
In the event that all or part of your order is not available, we shall notify you by e-mail/phone as soon as possible. We will attempt to keep you regularly updated on any items ordered that are likely to be on back order for more than 14 days.
For delays of more than 14 days, you will have the right to cancel the order, and we will refund any money paid by you for the items(s). We will endeavour to deliver goods within the times stated, but any dates we specify are approximate only, and we will not be held liable for any delay or failure to achieve any delivery or other date.
Please notify us within 7 days from the expected delivery date of a non-delivery.
Please email us at support@starke-tools.ie

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charge, and the products will be at your risk from the time we deliver the products to you.

We offer a ‘No Quibble’ returns policy. If you are unhappy with your purchase in any way – We will refund the item(s) in full, excluding the delivery charge, provided the items are returned carriage paid, unused and in their original state and packaging and within 14 days of purchase. Refunds are normally issued the same day of return; however, we guarantee never more than 30 days.
If you return an item because it was faulty or incorrectly supplied, We will exchange or refund the item(s) in full, including the delivery charge, and we will refund the cost of returning the item to us, providing return carriage charges are agreed in advance. In most instances, we will instruct our carrier to collect on our account.
No credit, exchange or replacement will be allowed for goods defaced in any way. Special orders or goods modified at the customers’ request are NOT Returnable. All user manuals, warranty registration cards and packaging in its original condition etc must be returned.

Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please carefully review the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.